FAQ

How do I submit my application?

Applications can either be sent speculatively or in response to a vacancy notice.
First, select a vacancy from the list, then click on "apply" at the bottom of the page.

Fill in the information requested in the application form and click on "Submit application".
Your profile and CV are saved automatically.

If none of the available posts suit your profile, you can also submit a spontaneous application. To do so, click on "Spontaneous application" in the menu and follow the same procedure.

How do I know if my application has been received?

When you apply for a post, you will receive an acknowledgement. Your email system may categorise the acknowledgement as junk mail, so please check the appropriate folder.

To view your application history, sign into the candidate area on our website, click on "My account" and select the heading "View my previous applications".

I can't access my candidate area

Check your username and password for errors.
If you still have no access, your email address may not be registered to an account in our database either because:

• you used another address to create your account; or
• your account has been deleted.

In this case, we recommend that you start the procedure again by applying for a post.

We also recommend trying a different browser (e.g. Mozilla Firefox or Google Chrome instead of Internet Explorer) and deleting your browsing history, temporary files and cookies (Tools/Internet options).
You could also try using a different computer.

If the problem persists, please do not hesitate to contact us.

I've forgotten my password

If you have forgotten your password, click on "Forgot my password" next to the "Login" button.

You will then receive an email containing a link to create a new one.

I can't attach my CV and/or letter of motivation

Check that your file is saved in one of the following acceptable formats: .doc,.docx,.pdf,.gif,.jpg,.png,.txt and that the file size does not exceed 2048 Ko.

You could also try deleting your cookies/temporary files, which can affect Internet browsing (browser menu, tools, options).

Problems applying online

We cannot accept applications by email. However, we recommend that you try the following solutions:

• Check that you have completed the obligatory fields (marked with an asterisk).
• Check that your CV is saved in an approved format and that the file size does not exceed 2048 Ko.
• Delete your cookies/temporary files, which can affect Internet browsing (browser menu, tools, options).
• Try a different browser (Mozilla Firefox or Google Chrome).

If you are still unable to submit your application, please do not hesitate to contact us with details of any error message that appears.

Contacting technical support

Should you have a technical problem, you can contact us by filling in this form.
You may use any official EU language to contact us and we will reply in the language of your request.
For a quicker answer, please use English or French.